To get in touch with a live agent, follow the steps below: Other members of the forum can also see this thread and share their help as well. In the meantime, can you share more details about your concern? I might have the steps you need to sort it out. I understand how frustrating it is not to get the answers directly, and I'll take note of your experience with our customer support so we can submit proper feedback to our Management Team. I appreciate the time and effort you've spent reaching out to our support agents.
#Intuit quickbooks online support chat how to
Keep safe always.Welcome to the Community space, It's my pleasure to help you with the steps on how to talk to our live representative in QuickBooks Online. Choose Chat with us or Have us call you.Īlso, did you know you can connect QuickBooks to your Gmail account to send customers invoices from your Gmail address? I've attached an article you can visit for future reference about the feature in QuickBooks: Use your Gmail address to send invoices in QuickBooks Online.Ĭomment below if you have additional questions or concerns about emailing sales transactions like invoices.Click the Help tab in the upper-right corner.Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). This way, you can receive live email updates about this issue.Īside from this forum, you can reach our support team by requesting a callback. I suggest you proceed with contacting our QuickBooks Support Team so they can add you to our list of affected users.
That's why there's another investigation created for Undelivered Invoices. Once a fix is available, we then close the case.Īn error may occur again, depending on what triggers the error in the QuickBooks system. When there's an issue in Quickbooks, we open an investigation to report affected users and to track the problem. The investigation regarding undelivered invoices is ongoing, and our engineers are diligently working to get it back on track. I've scanned through the thread and can see you've already performed the necessary troubleshooting to fix the issue. The link above will be helpful in case you need some guidance on the process. The second part of my colleague's reply is a future reference whenever you email multiple sales transactions in batches. Allow me to chime in and clarify things about the issue in QuickBooks Online. I know the importance of being able to email invoices successfully without issues. Otherwise, you should consider calling Intuit support or starting a support chat.ĭena Martin - Advanced Certified QuickBooks ProAdvisor If you can give me a little bit more info, I can help troubleshoot it.
If you elected to have a copy of the invoice sent to you, maybe it's your own email that's generating that message. Here's something else to check - look at your company settings and confirm that your own business email address is correct. Usually you can go into the invoice and see a more detailed message as to why the email was undeliverable. comĬould you share a screenshot of the error message you are getting? Are all emailed invoices generating the same exact error? Are you certain that your client didn't receive the email? Have you tested sending it to your own personal email address just to see if it shows up? The invoices are sent through Intuit's servers using the "From" email address notification. Unlike QBDT, QBO does not use your email to send invoices. I'm sorry to hear that you're having that problem.
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